PILOTPMAC Technical Service System Summary
To global customers, PILOTPMAC Power offers a mature service system from pre-sales consultation to after-sales service,covering the whole sales process as well as the warranty period.
Pre-sales Technical Support Service:
>Training, PILOTPMAC provides Installation and operation Customization and standardization training of Solar inverters and its accessory for customers. The training of lecturers is mainly composed of PILOTPMAC staff, and the course’s content will be determined according to the communication between the customers and PILOTPMAC. The training place can be a client company of distributers or signer contractor, can also be PILOTPMAC’s workshop or PILOTPMAC China Company.
>Solution, PILOTPMAC provides suitable solution designed for PV system to customers helping the best configuration
>Technical communication with customers, PILOTPMAC technician could communication with clients about PV system’s configuration or monitoring system even parts, etc.
>biding, Bidding is an important work in large PV project; PILOTPMAC technicians, has a very rich experience in this field. For example, providing a variety of required documents according to the request of biding documents.
Online consultation reply and on-site installation training service.
PILOTPMAC offers a standard warranty period of 5 years for SS/DS/DT inverters and 2 years for Antenna/EzBee/EzLogger from the date on purchase invoice (additional provision will be subject to contract, the same below). If a device is replaced within the warranty period, the remaining warranty period is transferred to the replacement device. In any event, we provide a full one-year warranty on all replacement devices regardless of whether the original warranty is still valid. The replacement device is one equivalent type and age to the faulty device.
To cover global service, PILOTPMAC established offices, workshops and signed service contractors According to different countries and regions.
Usually, once customers meet failure of inverter, please check the contact information of warranty card which maybe the most convenient way of warranty, also can contact PILOTPMAC Global Service Center for help. We will arrange the most efficient service for customers, such as local workshop, distributers or singed contractors.
More details please refer to PILOTPMAC Warranty Terms and Conditions.